Our Solutions

QBIC Solutions Consulting

We provide expert consulting to improve customer experience, business processes, and operational efficiency across industries. From BPO sourcing and supplier evaluation to journey mapping, process redesign, service setup, and workforce planning — our solutions are tailored to help businesses of any size streamline delivery and enhance performance.

QBIC Solutions Contact Centre Assessments

CONTACT CENTER ASSESSMENTS

Our practitioners conduct in-depth "as-is" assessments of contact centre operations, benchmarking performance against international standards such as COPC® and SABS®. Each assessment includes a comprehensive gap analysis, prioritised recommendations, and where needed, implementation support to drive sustainable improvements.

QBIC Solutions Customer Experience Management

We offer flexible Business Process Outsourcing (BPO) and Business Process Management (BPM) solutions across both front-office (inbound/outbound) and back-office operations. Whether you need full-service support or targeted outsourcing, we help you scale intelligently, reduce cost-to-serve, and improve CX performance - without compromising on quality or control

QBIC Solutions Quality

We work with clients to design and implement quality assurance frameworks that support performance, compliance, and customer experience goals. Through our partner network, we enable access to advanced tools such as speech analytics to drive deeper insight and smarter interventions across contact handling.

Recruitment & Training

RECRUITMENT & TRAINING

We help embed best labour practice, leading to optimal performance & reduced risk. Examples of offerings: Industrial & employee relations, Disputes & disciplinary hearings, Policy & process drafting

 

QBIC Solutions Customer Behavior Analytics

We are able to analyze historical customer interaction data to provide high level insights and predictions of the overall customer behavior within the customer life-cycle.

QBIC Solutions Account & Supplier Management

We provide strategic vendor oversight and account management services to support operational stability and performance. Whether you’re launching a new service, scaling delivery, or undergoing transformation, we ensure your partners are aligned, compliant, and accountable.

QBIC Solutions Program and Project Management

Our experienced program and project managers lead complex initiatives with precision and clarity. We offer short-term or long-term delivery support, including PMO setup, change management, risk control, and full project lifecycle execution - ensuring critical initiatives land with impact.

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler
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