Our Solutions

QBIC Solutions Consulting
  • BPO sourcing & evaluation
  • Customer journey mapping, process design & process reengineering
  • Contact center design & setup
  • Staffing solutions
  • Call center management training
  • Best practice workshops
  • Speech analytics
QBIC Solutions Contact Centre Assessments


We provide assessments against best practice standards, followed by a detailed report on findings, focus areas & recommendations. Our practitioners can also assist with implementation of plans to address gaps.

QBIC Solutions Customer Experience Management

Our customer experience methodology will guide your business to ensure service consistency across every touchpoint. Our approach is aligned with COPC® to improve service, customer experience, revenue and reduce cost.

QBIC Solutions Quality

Our quality management framework is based on international best practices and serves as the backbone of quality control within an operation, having the ability to identify risk & adherence to contact handling requirements.

QBIC Solutions Labour Consultancy


We help embed best labour practice, leading to optimal performance & reduced risk. Examples of offerings: Industrial & employee relations, Disputes & disciplinary hearings, Policy & process drafting


QBIC Solutions Customer Behavior Analytics

We are able to analyze historical customer interaction data to provide high level insights and predictions of the overall customer behavior within the customer life-cycle.

QBIC Solutions Account & Supplier Management

We provide strategic BPO account and supplier management services needed in times of transition, transformation and service operationalisation, with the right mix of skill and experience required.

QBIC Solutions Program and Project Management

We have highly experienced project managers with the leadership capability to guide, manage and support strategic initiatives, with the flexibility to meet your resourcing needs.

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.


"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler