Baseline Performance. Identify Gaps. Improve with Confidence.
Understanding where your contact center stands today is the first step toward delivering world-class service tomorrow. Our Contact Centre Assessment offering provides a detailed, evidence-based evaluation of your operation against industry-recognized standards such as COPC® and SABS®, enabling your business to benchmark, improve, and grow sustainably.
What We Deliver
Through a structured “AS-IS” operational assessment, QBIC³ Solutions evaluates your contact center's performance, service delivery, and management practices. Our experienced practitioners work both on-site and remotely, spending time within your business to observe, engage with teams, and gather critical data to establish a performance baseline.
You’ll receive a comprehensive assessment report that includes:
- A detailed gap analysis against
- Actionable recommendations tailored to your operation’s maturity and business goals
- A prioritized roadmap of corrective actions to elevate service quality, efficiency, and compliance
Where needed, we offer dedicated or flexible consulting support to help you close the gaps identified in the assessment. Our team works alongside your stakeholders in a consultative role to:
- Implement the recommended changes
- Build internal capability
- Track progress against milestones
- Ensure long-term sustainability through structured knowledge transfer and handover
Whether you need a standalone assessment or an end-to-end improvement partner, QBIC³ Solutions provides the insight, structure, and hands-on support to take your contact center to the next level.
