QBIC³ Solutions provides strategic business process outsourcing account and supplier management services needed during times of transition, transformation and service operationalization. When existing capacity is limited to address time-sensitive, mission-critical business process outsourcing and supplier management-related challenges, QBIC³ Solutions practitioners will bring the right combination of skill and experience to create a working partnership. Our core strategy is to supplement and optimize our clients' available resources and suppliers by managing the accounts and suppliers at the highest level in order to ensure that contractual obligations and strategic plans are being achieved
QBIC³ Solution offers flexible or dedicated account & supplier management engagement solutions that will reduce your direct costs, whilst maintaining the highest service delivery outputs at your service delivery location. QBIC³ Solutions can fill in knowledge gaps, streamline processes, and fine-tune proven strategies to maximize your business process outsourcing initiatives, supported with unfiltered and independent feedback to you, your outsourced partner, or contractors. Our experienced practitioners bring valuable expertise in Business Process Outsourcing (BPO), Operational Management, Quality, Project Management, Management Information (MIS), Workforce Management (WFM), Business Development, and Human Resources, which will keep service delivery at the highest levels possible.
We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.
We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.
Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.
We transform business through actionable insights which will improve your customer experience.