Account & Supplier Management

At QBIC³ Solutions, we provide flexible, high-impact account and vendor management services tailored for businesses navigating transitions, transformations, or periods of rapid scale. When internal capacity is stretched or strategic focus is needed, our seasoned practitioners step in to manage your outsourced operations, vendors, and delivery partners with precision and care.

We bridge gaps in oversight, enhance collaboration, and ensure that all contractual, operational, and strategic objectives are consistently met - without compromising service quality or cost efficiency.

Our account and vendor management solutions are designed to:

  • Strengthen governance across partnerships, and in-house delivery teams
  • Ensure SLA adherence and drive measurable performance improvements
  • Reduce operational risk through structured oversight and proactive escalation
  • Enhance visibility with accurate, independent reporting and stakeholder alignment
  • Support commercial and contractual health through cost control, renegotiation support, and relationship management

Whether you need on-demand support or a dedicated engagement, QBIC³ will work as an extension of your leadership team, supplementing your internal capabilities and driving outcomes across your vendor ecosystem.

With expertise spanning BPO, BPM, Operations, Workforce Planning, MIS, Project Delivery, QA, HR, and Business Development, we bring a holistic, hands-on approach to vendor management that keeps performance high and your business objectives on track.

QBIC Solutions Account & Supplier Management

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler
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