At QBIC³ Solutions, we deliver memorable, distinctive, and consistent customer experiences that enhance brand equity and drive measurable results. Our integrated approach to Customer Experience Management (CEM) combines Business Process Outsourcing (BPO) and Business Process Management (BPM) strategies, enabling organisations to transform how they engage with customers - across every touchpoint.
Whether it's inbound or outbound contact centers, or complex back-office processing operations, our tailored solutions are designed to improve service quality, enhance customer satisfaction, reduce operational costs, and unlock new revenue opportunities.
We don’t just manage processes — we engineer outcomes. Leveraging proven methodologies used by Fortune 500 companies, QBIC³ Solutions ensures long-term success by aligning people, processes, and technology to deliver consistently exceptional customer experiences at scale.
Why QBIC³ Solutions?
Let us help you turn every customer interaction into a competitive advantage.
We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.
We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.
Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.
We transform business through actionable insights which will improve your customer experience.