Consulting Services

Exceptional customer experience doesn’t happen by chance — it’s engineered through the right strategy, systems, and skilled leadership. That’s where we come in.

QBIC³ Solutions brings together decades of hands-on expertise in building, optimizing, and managing high-performing contact centers across diverse industries and geographies. Our team is made up of respected contact center professionals who have successfully led large-scale operations, BPO transitions, and CX transformations — delivering real, measurable results every time.

We don’t offer cookie-cutter solutions. Every engagement is tailored to fit your specific operating model, budget, and growth ambition. Whether you're launching a new contact center, fine-tuning your existing operation, or navigating vendor challenges, we bring clarity, structure, and momentum to your customer service strategy.

QBIC Solutions Call Centre Consulting

What Our Consulting Services Cover:

  • BPO Sourcing & Supplier Evaluations: Navigate vendor selection with structured assessments, benchmarking, and negotiation support.
  • Customer Journey Mapping & Process Redesign: Identify gaps, streamline journeys, and align operations to deliver seamless, customer-centric service.
  • Contact Center Setup & Optimisation: Plan, design, and launch scalable, efficient operations - from physical layout to workforce strategy.
  • Design, Build, Operate & Transfer (DBOT): Deploy fully managed contact centers with a seamless transfer to internal teams once stable.
  • Staffing & Workforce Management (WFM): Implement intelligent scheduling, forecasting, and real-time performance management.
  • Labour Relations Support: Manage employment complexities, union interactions, and ensure compliance with labour law.
  • Leadership Coaching, Training & Mentorship: Develop strong frontline and middle management teams with targeted upskilling initiatives.
  • Contact Center Standards & Skills Transfer: Institutionalize best practices through workshops, documentation, and practical coaching.
  • Speech Analytics & Voice-of-Customer Insights: Unlock customer and operational intelligence to inform strategy and improve outcomes.

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"We are extremely happy with our choice of QBIC³ Solutions to help us take our customer service centre to a new level.  They managed to ea...

Carey van Vlaanderen
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