Strengthening Leadership. Enabling People. Driving Performance.
At QBIC³ Solutions, we understand that people are at the core of every service experience — and that the true differentiator in high-performing operations lies in the strength of mid-level leadership. Across South Africa’s contact centre and service sectors, underdeveloped team leaders and operational managers continue to be a major barrier to sustainable performance.
To close this gap, we deliver practical, COPC®-aligned training and mentorship tailored for team leaders, supervisors, and frontline managers — empowering them to coach effectively, lead confidently, and align daily operations to your business goals.
We also offer recruitment-as-a-service, focused on sourcing and placing senior leadership and niche strategic talent within BPOs, contact centres, and service-driven organisations. Our hiring approach ensures every placement delivers long-term operational value, cultural fit, and leadership credibility.
In parallel, we provide targeted labour relations advisory, helping you manage disciplinary processes, compliance, and employee engagement with confidence — all aligned to South African labour law and operational best practices.
Our Targeted Services Include:
- Team Leader & Supervisor Training
- Team Leader coaching services
- Mid-Level Management Mentorship & Transition Support
- Senior & Executive Talent Recruitment
