Recruitment & Training

QBIC Solutions Labour Consultancy

Strengthening Leadership. Enabling People. Driving Performance.

At QBIC³ Solutions, we understand that people are at the core of every service experience — and that the true differentiator in high-performing operations lies in the strength of mid-level leadership. Across South Africa’s contact centre and service sectors, underdeveloped team leaders and operational managers continue to be a major barrier to sustainable performance.

To close this gap, we deliver practical, COPC®-aligned training and mentorship tailored for team leaders, supervisors, and frontline managers — empowering them to coach effectively, lead confidently, and align daily operations to your business goals.

We also offer recruitment-as-a-service, focused on sourcing and placing senior leadership and niche strategic talent within BPOs, contact centres, and service-driven organisations. Our hiring approach ensures every placement delivers long-term operational value, cultural fit, and leadership credibility.

In parallel, we provide targeted labour relations advisory, helping you manage disciplinary processes, compliance, and employee engagement with confidence — all aligned to South African labour law and operational best practices.

Our Targeted Services Include:

  • Team Leader & Supervisor Training
  • Team Leader coaching services
  • Mid-Level Management Mentorship & Transition Support
  • Senior & Executive Talent Recruitment

 

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler
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