QBIC³ Solutions provide "AS-IS" contact centre assessments against international and local contact centre best practices such as COPC® and SABS®, to baseline operational service delivery and performance. Our certified practitioners spend time within your business to understand and evaluate the current performance against industry best practices, as well as conclude remote information gathering exercises. Following the operational assessment, a comprehensive and highly-detailed report of findings will be presented that provides a gap analysis to best practice, recommendations and prioritized corrective actions.
QBIC³ Solutions can furthermore support customers on a dedicated or flexible engagement to follow-through on agreed corrective actions and milestones, followed by a hand-over process to ensure sustainability once operationalized.
