Contact Centre Assessments

QBIC³ Solutions provides "AS-IS" contact centre assessment against international and local contact centre best practices such as COPC® and SABS®, to baseline operational service delivery and performance.   Our practitioners spend time within your business to understand and evaluate the current performance against industry best practices, as well as conclude remote information-gathering exercises. Following the operational assessment, a comprehensive report of our findings will be presented that provides a gap analysis, recommendations and prioritized corrective actions.

QBIC³ Solutions can furthermore support customers on a dedicated or flexible engagement to follow through on agreed corrective actions and milestones, followed by a hand-over process to ensure sustainability once operationalized.

QBIC Solutions Contact Centre Assessments

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.


"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler