About QBIC³-Solutions (Pty) Ltd

Our team of highly qualified professional services and certified COPC® practitioners enable firms to streamline business processes and procedures, align operations to international and local best practices such as SABS® and COPC®, improve quality, optimize resourcing, and retain talent, which will show remarkable customer experience impacts and rein-in costs. 

Additionally, our business intelligence and analytics capabilities provide transformational and actionable insights that will improve your customer experience, with a focus on increasing revenue whilst reducing your cost to serve.

What We Do

At QBIC³ Solutions, we provide a new and innovative approach, to improve performance and operational efficiencies, by responding proactively to our client's challenges and business needs.  To effectively address your business requirements and needs, we deploy skilled and qualified QBIC³ Practitioners at any level, leverage partners or deploy expertise to fill specific skills gaps.

Our solutions are practical, cost-effective, delivered efficiently, and more innovative than traditional management consulting engagements, equipping our clients to grow. Our solutions and engagements are delivered by experienced experts with local and international experience, to not only meet your expectations but exceed them through value creation.

About QBIC Solutions

our features

QBIC Solutions

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

QBIC Solutions

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

QBIC Solutions

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

QBIC Solutions

We transform business through actionable insights which will improve your customer experience.


"We are extremely happy with our choice of QBIC³ Solutions to help us take our customer service centre to a new level.  They managed to ea...

Carey van Vlaanderen