Our Solutions

*BPO sourcing & evaluation
*Process Design & Engineering
*Contact Centre design & setup
*Staffing
*Customer & Staff Satisfaction Surveys
*Call Centre Management Development
*Best Practice Workshops

CONTACT CENTRE ASSESSMENTS

We provide assessments against Best Practice, followed by a detailed report on findings, focus areas & recommendations. Our practitioners can also assist with implementation of plans to address gaps.

Our CEM methodology will guide your business to ensure service consistency across every touchpoint. Our approach is aligned to COPC® to improve service, customer experience, revenue & reduce cost.

Our QM framework is based on international best practices and serves as backbone of QA control within an operation, having the ability to identify risk & adherence to contact handling requirements.

LABOUR CONSULTANCY

We help embed best labour practice, leading to optimal performance & reduced risk. Examples of offerings: *Industrial & employee relations *Disputes & disciplinary hearings *Policy & process drafting

 

We are able to analyze historical customer interaction data to provide high level insights and predictions of the overall customer behavior within the customer life-cycle.

We provide strategic BPO account & supplier management services needed in  times of transition, transformation and service operationalisation, with the right mix of skill & experience required.

We have highly experienced project managers with the leadership capability to guide, manage & support strategic initiatives, with the flexibility to meet your resourcing needs on short- or long-term.

our features

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"QBIC³ Solutions' innovative approach to solving problems and extensive customer experience expertise was key to drive the desired business valu...

Gur Geva
READ ALL