Contact Centre Assessments

QBIC³ Solutions provide "AS-IS" contact centre assessments against international and local contact centre best practices such as COPC® and SABS®, to baseline operational service delivery and performance.   Our certified practitioners spend time within your business to understand and evaluate the current performance against industry best practices, as well as conclude remote information gathering exercises. Following the operational assessment, a comprehensive and highly-detailed report of findings will be presented that provides a gap analysis to best practice, recommendations and prioritized corrective actions.

QBIC³ Solutions can furthermore support customers on a dedicated or flexible engagement to follow-through on agreed corrective actions and milestones, followed by a hand-over process to ensure sustainability once operationalized.

QBIC Solutions Contact Centre Assessments

our features

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"QBIC³ Solutions' innovative approach to solving problems and extensive customer experience expertise was key to drive the desired business valu...

Gur Geva
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