Call Centre Consulting

We have skilled contact centre practitioners with over 40 years of local and international experience.  QBIC³ Solutions practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value. QBIC³ solutions has a "No-Shoe" fits all approach to management and contact centre consulting engagements and we tailor our solutions to fit our customers' needs and budgets.

QBIC Solutions Call Centre Consulting

Our solutions consist of:

  • Business Process Outsourcing (BPO) sourcing and supplier evaluations
  • Process Design and Re-Engineering
  • Contact Centre design and setup
  • Design, Build, Operate and Transfer (DBOT) Models
  • Staffing Solutions
  • Workforce Management Solutions (WFM)
  • Labour-Relations Support Services
  • Customer Services and Staff Satisfaction Surveys
  • Call Centre Management Development and Mentoring Services
  • Contact Centre Standards Workshops and Skills Transfer

our features

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"Our customer service is regarded as one the biggest benefits to being a justGO customer, QBIC³ Solutions played an integral part in our traini...

Willem Grobler
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