Customer Experience Management (CEM)

QBIC Solutions Customer Experience Management

Delivering consistent, idiosyncratic, memorable & compelling customer experience (CEX) through a combination of people, processes and systems provides a competitive advantage that distinguishes service delivery and brand value.

QBIC³ Solutions' methodology to customer experience management, used by global fortune 500 companies, will guide your business to ensure long-term success in customer service consistency across every customer interaction touchpoint within your brand, product or services.  Our approach will improve service, improve customer experience, increase revenue and reduce costs, whilst growing your market share.

our features

We have skilled contact centre practitioners with over 40 years of local and international experience. Our practitioners are well respected and recognized within the industry for their business acumen, proven delivery capability and agility, leadership and ability to showcase tangible results and business value.

We have a "No-Shoe" fits all approach to management and contact centre consulting engagements and tailor our solutions to fit our customers ´ needs and budgets.

Our solutions demonstrate remarkable customer experience (CX) management impacts and rein-in your service delivery costs.

We transform business through actionable insights which will improve your customer experience.

TESTIMONIALS

"We are extremely happy with our choice of QBIC³ Solutions to help us take our customer service centre to a new level.  They managed to ea...

Carey van Vlaanderen
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